Contact & app support
Let’s start
a conversation.
Questions about the app, guidance or our programmes?
We’d love to hear from you.
Get in touch with LBM.
For app support, programme enquiries and general questions, email our team.
inquiries@goygroup.com.auEmail the teamFor app support, include your account email, device type and a brief description of what happened. Please don’t send your password.
A little help to get started
How do I create an account?
Open the LBM web app and choose Create an Account on the sign-in screen. Follow the steps in the app to register.
I’ve forgotten my password.
Select Forgot password? on the app’s sign-in screen and follow the reset instructions. If you’re still having trouble, email our team.
How do I connect with an LBM guide?
Choose Connect with LBM Guide in the app, or email us to ask about the guidance options available.
I need help accessing a course or video.
Email us with the course or video title and the message you see. Include a screenshot if you can, but leave out passwords or other private information.
How do I request account or data deletion?
Email inquiries@goygroup.com.au from your account email address with the subject “LBM account deletion request”. We may need to verify your identity before handling the request. We’ll explain any information we need to retain.
Write to us
What’s on
your mind?
Prepare an enquiry for the LBM team. Your message will open in your email app for you to review and send.